We’re here when you need us.

Open the Rydr app, enter your destination, pick a trip going your way, and scan the driver's QR code before boarding. No QR, no trip — that's how we keep every ride verified.

Open your active trip in the app and tap "Cancel trip". Cancellation is free if the driver has not yet started towards you. Once a driver is on the way, a small cancellation fee may apply.

Before your first trip, Rydr verifies your identity with your National Identification Number (NIN) via a quick face-to-NIN match. The check takes under two minutes, happens once, and is required for both riders and drivers for everyone's safety.

During an active trip, tap the red SOS button in the top-right of the trip screen. Your emergency contact and local first responders are notified simultaneously with your live location — no phone calls required.

Open your active trip in the app. A "Call driver" button sits on the trip screen so you can reach them directly for pickup coordination. In-app chat is in build.

If a trip is cancelled by the driver, you are refunded in full automatically. If a service failure occurred on Rydr's side (double-charge, incorrect fare, etc.), email support@rydr.taxi within 7 days with your trip ID and we'll process the refund within 5 business days.

In the app: Profile → Settings → Delete account. Confirm with your password. All personal data is permanently removed within 30 days. If you can't sign in, email support@rydr.taxi from the address on your account and we'll process the deletion for you.